Tesco background

Topics: Good, Customer, Customer service Pages: 3 (972 words) Published: October 10, 2013

Tesco is a retailing industry, its headquarters are in Cheshunt, Brouxbourne, Hertfordshire, United Kingdom. It has 5,380 stores, located in USA, UK, Slovakia, Hungary, Poland, Turkey, India, Thailand, Malaysia, China, Japan, South Korea, Ireland, and Czech Republic. They sell groceries, consumer goods, financial services and telecoms.

Customer service is a service that Tesco provides so if their customers are having any problems, complains, complaints or need help they can go to the customer service and someone will help them. This also helps Tesco to know what they have to improve, and increases their sales as well, because if a customer is happy with their service the customer will come back, and recommend to friends or family too. They also get more motivated staff, because without complains and working in a calm place no one gets angry and stressed.

I have chosen 3 different types of customers, and each of them has different needs and expectations. A family with little kids shopping for the week would need big trolleys with baby/little kid seat, someone to scan the things and someone to help them packing up. They also expect the staff to be friendly and polite. A businessman would want a quick service, maybe he is looking for something quick and easy to eat, or stationary of good quality. A member of staff, like a check out assistant, would expect their manager to be polite and helpful, and if they are having any problems they expect the manager to help them quickly with it.

There are 2 different types of customers in Tesco, internal and external. Internal customers are people that work in Tesco, but have the same needs and expectations as an external. A internal customer expects their managers, team leaders or supervisors to treat them with respect and also give them advice if they need. External customers are people that are visiting the business, e.g.: family. They expect the staff to be respectful, friendly, quick service, and helpful....
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