Conflict Resolution Paper

Topics: Communication Pages: 4 (1138 words) Published: February 20, 2013
Conflict Resolution
PSY 430
November 12, 2012

Conflict Resolution
People deal with conflict every day and can choose how they handle the situation on their own terms. When dealing with a learning team in a school setting, one must count on his or her team members to accomplish his or her goals. During the duration of the course the team may encounter issues that will work against them in obtaining their goals such as lack of communication, personal interruptions, lack of commitment to the other team members, and lack of commitment to the assignment. When these kinds of conflicts arise in the classroom the team members have to use certain conflict management techniques, use their individual strengths and eventually come to a decision as a team. The Conflict

At times one may encounter the non-participator in the group. The non-participator is one who neglects his or her responsibilities to work with the team (Engleberg & Wynn, 2010). A learning team participating in a course at University of Phoenix had a group paper that needed to be completed. However, not all team members were actively participating. The majority of the group wanted to start on the assignment in the middle of week three with the exception of one individual. The group used every resource—such as the learning team forum, the phone, and e-mails on their UOPX and personal account to contact the individual. By the middle of week three the team contacted the professor to inform her about the lack of communication. A couple of days later, the professor notified the group that she had not received a reply from the absent team member. The situation became critical to the point where the professor had to take time to contact enrollment to see if the missing team member had dropped the class. It turned out that the student was enrolled. The team was in a panic to create a contingency plan to determine who would pick up the missing member's portion. This put...

References: Belgard, W., Fisher, K., & Rayner, S. (1995). Tips for teams. New York, NY: McGraw Hill, Co..
Engleberg, I. N., & Wynn, D. R. (2010). Working in groups (5th ed.). Boston, MA: Pearson/Allyn & Bacon.
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